Privacy Policy

TYMO AI Pty Ltd (ABN 60 685 666 326)
Woolloongabba, Brisbane QLD
consulting@tymo.ai
Effective date: May 2025

TYMO AI Pty Ltd ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose personal information.

1. What personal information we collect

We may collect the following types of personal information when you interact with our website or engage our services:

  • Full name and job title
  • Business name and ABN
  • Email address and phone number
  • Information submitted through enquiry or booking forms
  • Technical data collected automatically (IP address, browser type, pages visited, referral source) via analytics tools

We only collect personal information that is reasonably necessary for our functions and activities. We do not collect sensitive information (as defined in the Privacy Act) unless you voluntarily provide it.

2. How we collect personal information

We collect personal information:

  • Directly from you when you complete an enquiry or booking form on our website
  • When you email or message us
  • Automatically through cookies and analytics tools when you browse our website

3. How we use your personal information

We use your personal information to:

  • Respond to your enquiries and provide requested services
  • Schedule strategy calls and manage client engagements
  • Send you communications about our services that may be relevant to your business
  • Improve our website and services through analytics
  • Comply with legal and regulatory obligations

We will not use your personal information for direct marketing without your consent, and we will always offer an easy way to unsubscribe.

4. Third-party services

We use the following third-party services that may collect or process your personal information on our behalf:

  • GoHighLevel — CRM, booking, and client communication platform. Data is stored on GoHighLevel's servers. See their privacy policy at gohighlevel.com/privacy-policy .
  • Google Analytics — Website analytics. Google may collect usage data including pages visited and time on site. See Google's Privacy Policy .
  • Meta Pixel — Advertising measurement and audience targeting for Meta platforms (Facebook, Instagram). Meta may collect data about your interactions with our website. See Meta's Privacy Policy .

These providers are bound by their own privacy policies and, where applicable, data processing agreements. We take reasonable steps to ensure they handle personal information appropriately.

5. Data storage and overseas disclosure

Some of our third-party service providers store and process data on servers located outside Australia (including in the United States). By using our website or submitting your personal information, you consent to the potential transfer of your information to overseas recipients.

We take reasonable steps to ensure overseas recipients handle your personal information in a manner consistent with the Australian Privacy Principles. However, we are not liable for any breach by an overseas recipient where we have taken such reasonable steps.

6. Cookies

Our website uses cookies and similar tracking technologies to analyse traffic and improve your experience. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

7. Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include secure communications and restricting access to personal information to authorised personnel.

8. Access and correction

You have the right to request access to the personal information we hold about you, and to request corrections if the information is inaccurate, out of date, or incomplete. To make such a request, contact us at consulting@tymo.ai. We will respond within a reasonable time (generally within 30 days).

In some circumstances we may decline to provide access (for example, where providing access would have an unreasonable impact on the privacy of other individuals). If we decline, we will provide reasons.

9. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us at consulting@tymo.ai so we can attempt to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) .

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised effective date. We encourage you to review this page periodically.

11. Contact us

For any privacy-related questions or requests, please contact:
TYMO AI Pty Ltd
Woolloongabba, Brisbane QLD
consulting@tymo.ai